Strategy and institutional change
Advisory Excellence Make a complex digital-performance decision with a clear basis for action
What the work involves
Review existing materials, tools and priorities; consult responsible stakeholders; interpret research in the institution’s context
What an engagement can produce
An agreed problem definition, actionable advice and a scope for the next stage
Commonly combined with
Strategies and Roadmaps Reviews and Audits Communication and Engagement
Supporting tools
Your next step
Describe the decision, its owner and the evidence currently available
Strategy and institutional change
Communication and Engagement Help stakeholders understand the change and contribute to its design
What the work involves
Facilitated workshops, targeted training and visual knowledge models make complex ideas inspectable; capture differences in terminology and expectations
What an engagement can produce
A shared understanding of responsibilities, priorities and the questions still to resolve
Commonly combined with
Advisory Excellence Strategies and Roadmaps Reviews and Audits
Supporting tools
Your next step
Identify the audiences, decisions and points of disagreement
Strategy and institutional change
Strategies and Roadmaps Translate international evidence into a locally relevant programme of change
What the work involves
Examine adoption conditions, institutional responsibilities and policy options; prioritise interventions and establish review points
What an engagement can produce
A digital-performance policy, macro adoption strategy or staged improvement roadmap
Commonly combined with
Advisory Excellence Reviews and Audits Communication and Engagement
Supporting tools
Your next step
Bring the policy context, time horizon and constraints
Strategy and institutional change
Frameworks and Programs Give learning, development or certification a coherent structure
What the work involves
Link objectives to role requirements, competence topics and reviewable evidence; structure educational and Continual Performance Development programmes
What an engagement can produce
A framework and programme design that can be maintained as expectations evolve
Commonly combined with
Certification Management Assessment Planning Assessment Templates and Management Analysis and Reporting
Supporting tools
Your next step
Discuss the intended participants and the decisions the programme should support
Strategy and institutional change
Reviews and Audits Understand whether tools, platforms and information-management processes meet current needs
What the work involves
Review artefacts against agreed criteria, inspect workflows and trace requirements to deliverables. Distinguish observations from recommendations
What an engagement can produce
A review report with findings, priorities and practical improvement actions
Commonly combined with
Advisory Excellence Strategies and Roadmaps Communication and Engagement Information Management Integrated Digital Solutions Structuring Expertise Glossary Management Ontologies
Supporting tools
Your next step
Define the review scope, acceptance criteria and available artefacts
Knowledge and information structures
Structuring Expertise Make institutional knowledge easier to organise, maintain and reuse
What the work involves
Analyse existing knowledge structures and develop a modular framework with clear relationships, sources and maintenance responsibilities
What an engagement can produce
A knowledge architecture that supports management, dissemination and future reuse
Commonly combined with
Information Management Integrated Digital Solutions Glossary Management Ontologies Reviews and Audits
Supporting tools
Your next step
Bring examples of the knowledge that people struggle to find or connect
Knowledge and information structures
Glossary Management Align the meanings used across disciplines, regions and deliverables
What the work involves
Identify key terms, establish attributable definitions, organise review and publication, and connect a local glossary with appropriate reference resources
What an engagement can produce
A managed glossary and a process for keeping terminology consistent
Commonly combined with
Information Management Integrated Digital Solutions Structuring Expertise Ontologies Reviews and Audits
Supporting tools
Your next step
Identify languages, disciplines and who will govern definitions
Knowledge and information structures
Ontologies Clarify relationships between requirements, resources and deliverables
What the work involves
Develop tailored ontologies, taxonomies and classification or numbering structures; test how documents, models and datasets will be organised
What an engagement can produce
A structured relationship model and conventions suited to the institution’s information
Commonly combined with
Information Management Integrated Digital Solutions Structuring Expertise Glossary Management Reviews and Audits
Supporting tools
Your next step
Share representative information and the connections it needs to support
Knowledge and information structures
Information Management Link information purposes to the requirements and deliverables that serve them, across the asset lifecycle
What the work involves
Map the decisions and tasks information must support, express requirements and acceptance criteria against those purposes, and assign responsibility for delivering and reviewing them
What an engagement can produce
Purpose-linked information requirements, responsibilities and acceptance criteria that remain traceable from brief, through handover, to operation
Commonly combined with
Integrated Digital Solutions Structuring Expertise Glossary Management Ontologies Reviews and Audits
Supporting tools
Your next step
Bring the assets in scope, the receiving organisation and the information it needs to use
Knowledge and information structures
Integrated Digital Solutions Bring requirements, records and specialist systems into one connected arrangement
What the work involves
Identify the systems that hold authority for each type of information, define how they exchange with one another, and configure or develop tailored applications or bounded pilots where useful
What an engagement can produce
A connected solution design, configured application or pilot, with system responsibilities and exchange limits stated
Commonly combined with
Information Management Structuring Expertise Glossary Management Ontologies Reviews and Audits
Supporting tools
Your next step
Describe the systems in use, the information that moves between them and where it breaks down
Assessment and performance improvement
Assessment Planning Define what an assessment needs to establish before choosing questions
What the work involves
Agree performance targets, competency profiles, role structures, participants and evidence expectations; select a suitable scale and interpretation method
What an engagement can produce
An assessment plan linking the decision to metrics, roles and evidence
Commonly combined with
Frameworks and Programs Certification Management Assessment Templates and Management Analysis and Reporting
Supporting tools
Your next step
Start with the intended decision, population and target capability
Assessment and performance improvement
Platform Customization Adapt an assessment environment to an institution’s operational requirements
What the work involves
Set up the platform, apply branding and extend its functionality: custom assessment profiles, staged assessment flows, assessor accounts, assessment notes and permission-based controls. Define support responsibilities and release boundaries
What an engagement can produce
A configured platform and operating arrangements tailored to the engagement
Commonly combined with
Supporting tools
Your next step
Discuss users, access, workflow and branding requirements
Assessment and performance improvement
Assessment Templates and Management Deliver assessments consistently across participants, teams and organisations
What the work involves
Develop contextual templates, organise campaigns and participation, manage assessment stages and review the quality of responses
What an engagement can produce
An assessment instrument, managed campaign and traceable response set
Commonly combined with
Frameworks and Programs Certification Management Assessment Planning Analysis and Reporting
Supporting tools
Your next step
Identify the topics, participants, evidence and campaign responsibilities
Assessment and performance improvement
Analysis and Reporting Turn assessment responses into a decision-ready interpretation
What the work involves
Validate responses, analyse patterns and gaps, and develop custom, highly interactive analysis apps and dashboards tailored to the client’s requirements, with scope, sample coverage and limitations visible
What an engagement can produce
A reviewable analysis app or dashboard, developed and then transferred to the client or maintained on its behalf
Commonly combined with
Frameworks and Programs Certification Management Assessment Planning Assessment Templates and Management
Supporting tools
Your next step
Clarify who will use the result and what action it should inform
Assessment and performance improvement
Certification Management Operate an agreed certification process with clear evidence and renewal rules
What the work involves
Design templates and manage assessment, review, issuance and renewal of certificates or micro-credentials against the scheme’s criteria
What an engagement can produce
A managed certification workflow with defined authority and evidence requirements
Commonly combined with
Frameworks and Programs Assessment Planning Assessment Templates and Management Analysis and Reporting
Supporting tools
Your next step
Identify the scheme owner, criteria and authorisation to award credentials
